Terms of Sale
Last updated: July 29, 2026
1. General Information
These Terms of Sale apply to all purchases made through the online store operated by:
Evox
Am Tierpark 66
10319 Berlin
Germany
Phone: +49 176 23396095
By placing an order through our online store, you agree to these Terms of Sale.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, prices, and other information displayed in our online store are accurate and up to date.
However, minor variations in appearance, color, or design may occur due to technical limitations or manufacturing processes.
3. Ordering Process and Contract Formation
By placing an order through our online store, you submit a binding offer to purchase the selected products.
After receiving your order, we will send you an order confirmation by email. The purchase contract is concluded when we confirm your order or begin processing your order.
We reserve the right to refuse or cancel orders in cases where products are unavailable, pricing errors occur, or other legitimate reasons apply.
4. Prices and Payment
All prices displayed in our online store are stated in the applicable currency and include any legally required taxes unless otherwise stated.
Available payment methods will be displayed during the checkout process.
Payment must be completed according to the payment terms provided during checkout.
5. Shipping and Delivery
Delivery times and shipping costs are displayed during the ordering process.
We make every effort to deliver orders within the estimated timeframe. However, delivery dates are not guaranteed unless explicitly agreed otherwise.
Delays caused by circumstances beyond our control, such as carrier delays, customs procedures, or force majeure events, do not constitute a breach of these Terms of Sale.
6. Right of Withdrawal and Returns
Consumers within the European Union may have a legal right of withdrawal.
Information regarding cancellation rights, returns, and refunds is provided separately in our Return & Refund Policy.
Products must be returned in accordance with the applicable return instructions.
7. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.
8. Warranty and Consumer Rights
Nothing in these Terms of Sale limits your statutory rights as a consumer.
Legal warranty rights remain unaffected.
9. Intellectual Property
All trademarks, product designs, images, text, and other materials provided through our online store remain the property of Evox or the respective rights holders.
Unauthorized use, reproduction, or distribution is prohibited.
10. Limitation of Liability
To the extent permitted by applicable law, Evox shall not be liable for indirect damages, loss of profits, or damages resulting from improper use of purchased products.
This limitation does not affect liability arising from mandatory legal provisions.
11. Changes to These Terms of Sale
We reserve the right to update these Terms of Sale at any time.
The version applicable at the time of purchase shall apply to each order.
12. Applicable Law
These Terms of Sale are governed by the laws of the Federal Republic of Germany.
Mandatory consumer protection regulations applicable in the customer’s country of residence remain unaffected.
13. Contact
For questions regarding orders, products, or these Terms of Sale, please contact:
Evox
Am Tierpark 66
10319 Berlin
Germany
Phone: +49 176 23396095