To make the return process as straightforward as possible, we recommend submitting the return request form above before sending your item back.

The return request form is provided for convenience. Where you have a statutory right of withdrawal, you may also exercise that right by any clear statement informing us of your decision to withdraw.

Where a statutory right of withdrawal applies, consumers generally have 14 days from receiving the goods to notify us of their decision to withdraw from the purchase.

After notifying us of the withdrawal, the goods should generally be sent back without undue delay and within the legally applicable return period.

Please handle products only to the extent necessary to establish their nature, characteristics and functionality. Products should be returned securely packaged and, where possible, with the original packaging and included accessories.

You may be responsible for diminished value resulting from handling beyond what is necessary to inspect the product, where permitted by applicable law.

Certain goods made to customer specifications or clearly personalised may be excluded from a statutory right of withdrawal where the applicable law permits this.

If your product arrives damaged, defective or materially different from what you ordered, please contact us as soon as possible using the return request form above.

Please include clear photographs of the product, packaging and any visible damage whenever possible. This helps us review the issue more quickly.

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Please do not dispose of the original packaging or send a damaged item back before receiving return instructions if the damage may need to be documented for the carrier.

Your statutory rights regarding defective or non-conforming goods remain unaffected.

Approved refunds are issued to the original payment method unless another method is expressly agreed.

Where required by applicable withdrawal law, eligible standard outbound delivery costs are included in the refund. Additional costs resulting from choosing a more expensive delivery option than our least expensive standard delivery option may not be refundable.

Where permitted by law, reimbursement may be withheld until the returned goods have been received or until you provide evidence that the goods have been sent back.

Once a refund has been issued, the time required for it to appear in your account may depend on your bank, card issuer or payment provider.

For returns sent from outside the European Union, additional customs documentation may be required.

Please clearly identify the shipment as returned goods and follow the return instructions provided by EVOX. Incorrect customs declarations may lead to delays or additional charges.

Import duties, taxes or fees originally paid directly to local authorities or carriers may be subject to the rules of those authorities and may not be refundable by EVOX.

If you are unsure how to prepare an international return, contact us before shipping the item.